Overland Van Lines

This company has made my very first moving experience a nightmare. They lost worth $1000 of my items and reimbursed only $200 as against that loss. One of the costliest item (worth $800) first they loaded despite my instructions to not load it. They loaded it when I was busy in some other work and when I asked to unload that item I was told that it is difficult as the item is kept deep inside the truck. At the same time I was assured that it will be delivered safely to me but that was never delivered then. I feel like it was a planned theft. The team leader at the time of loading was there during the time of delivery also and when I asked him about the lost item he acknowledged that the item is missing. He asked to raise issue with the customer care. I called the customer care the same day and reported it and I got the assurance again to get my missing items back. After that they never shown the courtesy to update me about the missing items, every time I had to chase them to get a repetitive answer that we are investigating. During once such follow up I was told that the item (worth $800) is found and will be mailed to me once all other missing items are found. Then after a long chase of more than 6 months I was told that all my items are lost and I was given option of $200 as reimbiursement. When I asked why don’t you reimbursement the full loss I was told that they cannot do more than what they offer. They even never talked to their leader who had acknowledged the lost items during the time of delivery. I hope my review saves someone form this company.

Move size: 1 Bedroom Home Service cost: $2350

OUR FURNISHINGS WERE DESTROYED. What should have been an easy move turned into a nightmare. We hired this company for a full service move. They showed up late and started loading in a haphazard fashion. At 5:20PM they announced that there was no more room on the truck and that we should take, what was left. No more room on the truck indeed as they had neglected to break down some of the larger pieces. They pulled away with total disregard for the position they were leaving us in. Earlier on moving day we received a call from scheduling stating that because they had booked a large move for the following day, they would have to reschedule our delivery. Rather than having our things on the truck for one night, they would have to hold them for a second night. The furnishing were never to be offloaded but rather were to be left on the truck. That was not the case at all! On delivery day a totally different truck arrived and they start offloading furniture that looked as if it had been stored in a filthy storage shed somewhere. Our furniture was destroyed. Literally destroyed!!

Move size: 3 Bedroom Home Service cost: $1650

These guys were amazing!
From the first call when I asked for a quote, til the very delivery of the goods.
I recently had to move from Richmond to New York due to a new business opportunity. The time I had to do the relocating was quite tight and, honestly, I thought that with all the movers around it would take me at least a month to do that.
Not with these guys tho! Fast, cheap, efficient, very polite and responsive to their clients' needs!
I'm glad that I chose them and I'll definitely use them should something like that come up again!
Great job guys! Keep it up!

Move size: Studio Service cost: $1900

Overland was completely honest and forthright throughout the entire quoting/moving process. Tim Smith worked above and beyond the normal sales estimator and representative to ensure a smooth and honest move. The movers were the best I have ever encountered on both ends.. They were cordial, and totally accommodating to our needs. I will have to say I was disappointed that their management called them back early from our Delaware drop off to a situation in Washington, DC with the curfews of 8:00pm while they were finishing in Bethany Beach, DE at 4:30pm. It caused an abrupt shut down of service with a few things still unwrapped, and no time to review where everything was. Beware, there is an exorbitant fee of 7% for credit card transactions, and they do not accept checks.

Move size: 3 Bedroom Home Service cost: $3500

Working with this company was a nightmare. The men packing my things stole $100 at least right from my purse and the company didn’t care at all. Received my furniture and almost every piece was broken. My diamond engagement ring, another diamond ring, and my Apple TV are missing. Can’t imagine what else they stole. DO NOT HIRE. Sales rep does a great job making it sound like the company cares and is great, and then doesn’t answer emails or phone calls once they have your money. I was WAY over charged. Charged for drive time to Baltimore which was not agreed upon because they told me they had a warehouse here in DE.

Move size: 3 Bedroom Home Service cost: $3400

This business is great for long distance movers and people who are looking to transport many things at once like I did. I was moving to Nebraska from Maryland and contacted this business and was pleased with the response and service. I paid an affordable amount to move 6 bedrooms worth of belongings to my current destination in under 5 days. When the movers came they were very polite and even insisted on carrying my things. Definitely recommend for those looking for a decent price and or good quality service.

Move size: 4+ Bedroom Home Service cost: $2000

I moved from DC to Central Florida last July and Tim and the whole team were great to work with. They packed my whole apartment and delivered it to the new location within the allocated time frame. This was my first time using a cross country moving service so I was quite pleased with the ease of the process. Tim was fantastic in the step by step and then on moving day, they took care of pretty much everything. 10 days later, at the latter half of the delivery window, my stuff arrived in Florida. As for my first big move like this, no complaints.

Move size: 1 Bedroom Home Service cost: $3200