Overland Van Lines

OUR FURNISHINGS WERE DESTROYED. What should have been an easy move turned into a nightmare. We hired this company for a full service move. They showed up late and started loading in a haphazard fashion. At 5:20PM they announced that there was no more room on the truck and that we should take, what was left. No more room on the truck indeed as they had neglected to break down some of the larger pieces. They pulled away with total disregard for the position they were leaving us in. Earlier on moving day we received a call from scheduling stating that because they had booked a large move for the following day, they would have to reschedule our delivery. Rather than having our things on the truck for one night, they would have to hold them for a second night. The furnishing were never to be offloaded but rather were to be left on the truck. That was not the case at all! On delivery day a totally different truck arrived and they start offloading furniture that looked as if it had been stored in a filthy storage shed somewhere. Our furniture was destroyed. Literally destroyed!!

Move size: 3 Bedroom Home Service cost: $1650

These guys were amazing!
From the first call when I asked for a quote, til the very delivery of the goods.
I recently had to move from Richmond to New York due to a new business opportunity. The time I had to do the relocating was quite tight and, honestly, I thought that with all the movers around it would take me at least a month to do that.
Not with these guys tho! Fast, cheap, efficient, very polite and responsive to their clients' needs!
I'm glad that I chose them and I'll definitely use them should something like that come up again!
Great job guys! Keep it up!

Move size: Studio Service cost: $1900

Overland was completely honest and forthright throughout the entire quoting/moving process. Tim Smith worked above and beyond the normal sales estimator and representative to ensure a smooth and honest move. The movers were the best I have ever encountered on both ends.. They were cordial, and totally accommodating to our needs. I will have to say I was disappointed that their management called them back early from our Delaware drop off to a situation in Washington, DC with the curfews of 8:00pm while they were finishing in Bethany Beach, DE at 4:30pm. It caused an abrupt shut down of service with a few things still unwrapped, and no time to review where everything was. Beware, there is an exorbitant fee of 7% for credit card transactions, and they do not accept checks.

Move size: 3 Bedroom Home Service cost: $3500

Working with this company was a nightmare. The men packing my things stole $100 at least right from my purse and the company didn’t care at all. Received my furniture and almost every piece was broken. My diamond engagement ring, another diamond ring, and my Apple TV are missing. Can’t imagine what else they stole. DO NOT HIRE. Sales rep does a great job making it sound like the company cares and is great, and then doesn’t answer emails or phone calls once they have your money. I was WAY over charged. Charged for drive time to Baltimore which was not agreed upon because they told me they had a warehouse here in DE.

Move size: 3 Bedroom Home Service cost: $3400

We contracted this company to move my mother from one state to another. Movers did not speak english and one spoke very little english. Upon receiving her items in the other state they came with a semi truck which they were aware that her items were going into a storage facility. The driver could not get into the storage facility to get to the unit that I had already paid for then I had to go in and try to get an outside unit which i did and they still could not get the truck into the facility. I had to have them go back to my house and unload all my mothers things into my garage. Now I have to get incur an extra expense to rent a truck to get he things into the storage unit. Very disappointed in the service when I called to complain. I was told someone would get back to me but that has been over two weeks. I held off writing a review but now I feel it's time. Lesson learned that I will never use this company nor will I ever recommend them to anyone.

Move size: 1 Bedroom Home Service cost: $2218

This business is great for long distance movers and people who are looking to transport many things at once like I did. I was moving to Nebraska from Maryland and contacted this business and was pleased with the response and service. I paid an affordable amount to move 6 bedrooms worth of belongings to my current destination in under 5 days. When the movers came they were very polite and even insisted on carrying my things. Definitely recommend for those looking for a decent price and or good quality service.

Move size: 4+ Bedroom Home Service cost: $2000

I was moving to Washington to California with my new job opportunity and I had a bit of apprehension

due to the long distant moving that I have never done before but I was doing my research and I came across Overland Van Lines and when I contacted them I knew right away I wanted to do business with them, they were very helpful and responsive towards me and all my questions and really felt like that were there every step to make sure I was comfortable with the whole process. The move went better than expected and I really could not be more thankful for them being professional as they were. I will be letting my family and friend know about my new favorite long distance moving company and hope they have the same if not better experience.

Move size: Studio Service cost: $2000

I moved from DC to Central Florida last July and Tim and the whole team were great to work with. They packed my whole apartment and delivered it to the new location within the allocated time frame. This was my first time using a cross country moving service so I was quite pleased with the ease of the process. Tim was fantastic in the step by step and then on moving day, they took care of pretty much everything. 10 days later, at the latter half of the delivery window, my stuff arrived in Florida. As for my first big move like this, no complaints.

Move size: 1 Bedroom Home Service cost: $3200

Communication between myself and the actual moving team that came to get my things was very good. The driver and the team were incredibly nice & very efficient getting things loaded on the truck (thats the reason for the one star).

After that, things started going downhill. The listed & numbered inventory that they took on site did not match the numbers and items that came off of the truck at delivery (by a different company), which made it very difficult to know if I had received all of my items.

The team was also adamant about not taking my money on pickup of my items, despite that being the plan from the beginning, and talking to a supervisor.

I was also unaware that this team would be taking my things to a warehouse to be unloaded and stored until another company picked up the job to move it the rest of the way across the country. Had I known that this is what would happen, I would not have chosen or paid for the service. After this they held my things in a warehouse because I did not pay the movers at pickup -- even thought I tried to pay them, and they refused.

I ended up talking to at least 5 people, all of which said different things and no one was any help. The more people that I talked to, the more the price went up to have me items shipped to me. After 3 weeks of talking to people and explaining the same thing over and over, they finally released my things and had them picked up BY ANOTHER COMPANY to be shipped cross country.

There was no professionalism or communication between anyone at this company, and some of my items arrived slightly damaged.

Move size: 1 Bedroom Home Service cost: $5000

My best advice, do not use this company, forget you ever heard of them. It is my fault for not doing my due diligence. Overland Van Lines were hired to move my daughter, a college student. They showed up 5 hours late, after 9PM at night, immediately demanded a 30% increase in price before starting work. Then an additional charge of close to $500 was also applied to her credit card un knowingly to her. They were rude, disrespectful, dirty and painfully slow. Everything except the kitchen was packed and boxed, all they did was put the boxes she packed inside other boxes they brought. it took 3 men 3 hours to move her out of the apartment. Then they used inteimidation tactics to force my daughter to sign a blank "evaluation" form which they filled out in front of her. On delivery numerous items were missing to include her art portfolio. They actually delivered a few items that were not hers. They removed all the light bulbs from the lamps and delivered no lightbulbs. They have no real insurance to replace lost or damaged items, only based on weight of the item lost and then only 60 cents per pound. They just do not care. I would not trust these people to move an empty rubbish bin, which I might add was lost by them.

Move size: Studio Service cost: $3000

HORRIBLE, UNPROFESSIONAL MOVING COMPANY!! LENGTHY DELAYS WITH NON EXISTENT COMMUNICATION AND NO EFFORT TO RESOLVE!! STILL HAVEN'T RECEIVED MY BELONGINGS AFTER 38 DAYS WITH NO SCHEDULED DELIVERY DATE!! I scheduled a full-service move from Pittsburgh, Pennsylvania to Redwood City, California through the broker Moving APT, who contracted with Overland Van Lines to do the move.

Although the driver was very kind and courteous throughout the move, it took him and the other mover, whose first day on the job it was, 11 hours to complete the pickup! (4 pm to 3 am). I shared several concerns about insufficient packing to protect fragile items such as my desktop computer, musical instrument and Dyson vacuum, and was reassured that special packaging would be applied after bringing everything to the van. As far as I can tell, the packing of these items was not improved, and nobody from the company can confirm. Also, I never received an inventory form, and it's clear that most of the boxes were not even marked with an ID. This is after specifically telling the driver I wanted him to do the inventory before leaving. He ended up leaving without explicitly stating it was his last trip, so I could not request the inventory.

The big problem, is that as of this writing, it has been 38 days (25 business days) and I have not received my belongings. On the two occasions I called the company - June 26 and today - they could not give me a scheduled delivery date. We are now we'll past the 21 business day maximum in the moving agreement, and I demand to have my belongings. As far as I'm concerned, this is theft. Overland isn't even making the slightest effort to communicate with their dispatch team and resolve this issue. Each time I call they tell me they're still waiting for an updated delivery date from dispatch and to call back the following week. It's as if they're oblivious to the fact they have any responsibility to their customers whatsoever!

I highly advise against using Overland if you want a good moving experience. They're doing business like it's the 1950s and with no concept of customer service.

Move size: 1 Bedroom Home Service cost: $3750

There is nothing that could not go wrong with our cross county move from east to west. We had arranged for them to store out good for 2 months before delivering. The rep told ua to give an earlier date of delivery as they always delay deliveries so this would ensure we get the stuff on time. Fast forward two months in we got a call that it will be delivered on the date in the contract. The person who Advised us was no where to be found. We had to pay an extra 2000$ for them to store stuff for one week!!

Once we got out stuff, we realised all thing of value were STOLEN. An LV purse, a gucci purse and a burberry jacket!! Thats almost 5k in stolen goods.

These boxes were torn apart and then taped all around… i should have suspected fraud then :(

Not even mentioning damaged furniture- cracks etc

We will file a claim and i will update my review on the outcome..

Move size: 4+ Bedroom Home Service cost: $15000

I don't post often but felt this needed to happen so that others are aware. I will share my experience but in case you want a quick summary here you go:

1. Beware the fine print. Definitely not the highlight of my bad experience but probably the most relevant advice for you. READ THE FINE PRINT OF THE CONTRACT BEFORE SIGNING. We are used to seeing fine print in contracts, but they will literally up charge you tooth and nail (I.e. charge if 75+ ft from truck to door, 9 stairs = 1 flight, THEY CAN TAKE UP TO 21 BUSINESS DAYS TO DELIVER YOUR THINGS FROM THE DATE YOU INFORM THEM YOU ARE ABLE TO ACCEPT)

2. If anything goes wrong they will do whatever it takes to not take ownership or make things right. They only care about their bottom line.

Here is my story...

My move was from VA to NC (151 miles). I told my customer service agent during contract discussions that the standard expected delivery of 6 days was not feasible for my family. She offered 2 day expedited delivery window for the cost of $300, which she assured me would guarantee our delivery within 2 days of pick-up. Because this was offered, I was able to move forward with signing the contract. Had this not been offered, I would not have been able to sign and would have had to find another company. We had our belongings picked on 7/7/2022. At the time, again, the mover in charge ensured that the delivery would have to arrive within 2 days because we paid for expedited delivery as in the contract. On Friday 7/8/22, I called Overland Van Lines before end of business hours multiple times in order to find out when to expect my delivery. These were all unanswered. Then it was the weekend, I was unable to reach them and continued to be left in the dark. On Monday, 5 days without my belongings and no explanation, I was able to reach customer service who was clueless initially and ultimately said sorry and they would refund my $300 expedited fee. They also said there was no timeline for my delivery date and it would be at least another week!

I called them each day for an update and regarding reimbursement because -- A) no one was providing me any anticipated delivery date. It was as if because the 2 day expedited delivery window was missed, I was just pushed to the back of the line. There was absolutely no urgency or empathy on their end. B) after nearly every call, they would end things "we will discuss with management or billing or whomever and call you back tomorrow." I heard this line at least 6 times and not once did they reach out to me. I even waited an extra day to see if they would call and they never did. They clearly wanted this problem and me to just fade away -- again very disrespectful and not professional at all. All requests to speak with management myself were ignored.

I opened a claim through Better Business Bureau to try and come to a solution. Their response: sorry, $300 back, and that they "reserve the right to refuse service and reschedule or cancel any job due to "Force Majeure". This is a legal term that means an unforeseen change of circumstances beyond the control of the mover"

My response: during one of my calls, I was informed by one customer service representative that they did make a mistake because my belongings were unloaded into the warehouse when they should not have been. So this was not unforeseen circumstance like a truck breaking down or a hurricane, this was a mistake that occurred due to an error made by Overland Van Lines. So this terminology they placed in the fine print did not hold in this circumstance in my opinion.

Finally, during a call using another number listed on their website I happened to get the operating manager on the phone. At this point, I made him aware of the situation and he coordinated my belongings to be dropped off on Sunday July 17th. However, I was not offered any refund or reimbursement other than the return of the $300 expedited delivery fee. While, I am thankful to this man for coordinating my delivery, it did not make up for the 10 days without my belongings and $1000+ of purchases devoted to things like beds and cookware and basic daily products that we already owned but were still in the possession of Overland Van Lines.

The $300 expedited delivery agreement was not an either/or option. I did not sign a contract to pay $300 ONLY IF the belongings arrived within 2 days. I signed the contract guaranteeing this delivery timeline because my family could not financially accommodate a late delivery. There has to be some responsibility taken here.

This is not how a company should treat any customer. And while mistakes happen in every field of business, the company needs to own their mistakes

Move size: 2 Bedroom Home Service cost: $5000

This company has made my very first moving experience a nightmare. They lost worth $1000 of my items and reimbursed only $200 as against that loss. One of the costliest item (worth $800) first they loaded despite my instructions to not load it. They loaded it when I was busy in some other work and when I asked to unload that item I was told that it is difficult as the item is kept deep inside the truck. At the same time I was assured that it will be delivered safely to me but that was never delivered then. I feel like it was a planned theft. The team leader at the time of loading was there during the time of delivery also and when I asked him about the lost item he acknowledged that the item is missing. He asked to raise issue with the customer care. I called the customer care the same day and reported it and I got the assurance again to get my missing items back. After that they never shown the courtesy to update me about the missing items, every time I had to chase them to get a repetitive answer that we are investigating. During once such follow up I was told that the item (worth $800) is found and will be mailed to me once all other missing items are found. Then after a long chase of more than 6 months I was told that all my items are lost and I was given option of $200 as reimbiursement. When I asked why don’t you reimbursement the full loss I was told that they cannot do more than what they offer. They even never talked to their leader who had acknowledged the lost items during the time of delivery. I hope my review saves someone form this company.

Move size: 1 Bedroom Home Service cost: $2350